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Justin Santos

Justin Santos
Justin is a Senior Consultant with The Customer Experience Company based in Sydney, Australia. He has expertise across a wide range of disciplines such as business analysis, web design and accessibility, change management, data analysis and PMO. This enables him to work closely with organisations to help them ensure their customer experience initiatives are supported by the right tools in the right way across the key areas of people, process & technology. Justin holds a Bach. IT from the University Of Technology Sydney.

“All customer channels are one”, but how?

How do you deliver the "omni-channel" experience your customers expect? Chris recently wrote a great blog describing why the Contact Centre is a digital channel....

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