Justin Flitter
Justin Flitter
Justin shares stories, information and advice on Customer Service and Social Media for Business. Justin is based in Auckland, New Zealand and has almost 1 years experience in the Customer Service industry. Justin is the Social Media Manager for Zendesk.com
Social Media Marketing By The Numbers #Infographic
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Director of Conversations – Get people talking
I've seen many different job titles for community managers or social media managers over the last year but there is one that strikes a...
When someone blogs about a negative Customer Experience what should you do?
Over the last few months I have blogged about poor customer experiences I have had with several retailers and sports stadiums. The responses were...
Participation vs The Fire Starter
Twitter is predominately an engagement platform. It's like you're having a relationship with 1,000's of people all at once, you listen then engage. Sometimes...
FaceTime could improve your #custserv
With new technology like Apples FaceTime (iPhone 4, new iPod touch or Mac) staff at the Starwood Hotels and Resorts can add a personal...
How to handle customer complaints on social media #video
I'd love to have a beer with Frank Eliason. He articulates the issues and points so well. "Be friendly" is a key takeaway for me. Frank...
10 interesting #custserv and Social Media Stats
93% of social media users believe a company should have a presence in social media. 85% of which believe that the company should interact...
Project 1 for 2011: Blog Distribution
Being a Social Media Manager is a bit like fishing. We're always trying to cast our net wider and further to extend the reach...
The 5 most annoying #custserv greetings
When you're in store browsing products the sales staff should greet you, make you feel welcome and start to build rapport. First impressions last so...
10 tips to get better #custserv in 2011
You're a customer, a consumer. For any business you represent an opportunity. But when employees let the side down with poor service your experience...
What’s the difference between Customer Service?
When Customer Service is such a hot topic and one of the most widely discussed business issues of recent time why are so many...
Where does Common Courtesy go in #custserv?
Customer acknowledgement is the first step in great customer service. When a customer walks up to the counter, greet them, even if you are busy with something...
Customer Service Scripts and the Mickey Mouse effect
Anyone who's working in the Customer Service or Support industry for any length of time has either written or read a call script. Call scripts...
How easy is it to do business with you?
It's not about what Social Media can do for your business. It's about what your business can do with Social Media. Social Media makes doing...
Can you teach staff to care?
Sure your staff all want the job, the income and training but do they really care about your business? Your staff might even be passionate...
Seriously, do people really care about #custserv?
In todays Sideswipe in The New Zealand Herald there are a couple of customer service stories that make you cringe. Are business really thinking? Do...