Justin Custer
4 Principles for Excelling at International Customer Service
Customer experience (CX) strategy should be an ongoing discussion within every organization. The best companies revisit this all-important question often: What do our customers really want? International organizations supporting diverse locales and languages–on both the customer and employee sides–have come to the conclusion that customers...
5 Strategies for Leading a Multilingual Contact Center
Innovative, global brands work hard to create outstanding CX strategies—and ensuring your customers can communicate in their native language is paramount. However, companies hit roadblocks when recruiting, hiring, and retaining advisors with language skills, and allocating those limited language resources during support peaks and...