Jeremy Watkin
Jeremy Watkin is the Director of Customer Support and CX at NumberBarn. He has more than 20 years of experience as a contact center professional leading highly engaged customer service teams. Jeremy is frequently recognized as a thought leader for his writing and speaking on a variety of topics including quality management, outsourcing, customer experience, contact center technology, and more. When not working he's spending quality time with his wife Alicia and their three boys, running with his dog, or dreaming of native trout rising for a size 16 elk hair caddis.
I have been on a real bad streak from a customer service standpoint. I already told you about my Customer Experience That Has Steeped...
I have a confession for you. As a customer, I love the convenience of chat support. As a customer service director, I hate it. ...
I have the ability to think of funny memories and laugh to myself. The one problem with that is that I get disturbed looks...
If you work for a tech company, it’s never a matter of whether or not you will have an outage– it’s a matter of...
I'm in a quandary and I could use some help. I am an avid drinker of green tea and have a favorite brand...
Spending an entire day indoors with young children can be brutal. We are constantly finding ways to get out of the house and...
Over the past couple years, I have fallen in love with companies like Zappos, Nordstrom and Ritz-Carlton. These companies have made a name for...
I received a couple Christmas gifts from colleagues this year that really stood out to me. The first was a Rubik's cube. ...
On a recent trip to breakfast with my family, I was reminded of a particularly frustrating experience I had at the pizza place next...
Shortly after starting this blog, Jenny Dempsey and I attended a webinar held by Zappos talking about their philosophy of customer service (Click here...
In our office, a trek to Starbucks is a hallowed event. We love these trips and before you start to worry, I'm not...
We recently asked our customer service representatives two simple questions. What do you love about customer service and what do you hate about...
I have a public service announcement for all stores where shopping occurs. I'm a guy therefore I do not like shopping. Be...
I love walking the neighborhood during the holidays and soaking in all of the festivity in the form of the decorations on houses. ...
I will come back to this often but our mission for this blog is to learn how to communicate better and share our journey...
The 9 dreaded words of any customer service director are "Let me speak with the head of customer service." A while back I...
As an avid sports fan, I frequently turn to ESPN.com for the latest news and information about the teams I follow. It's rare...
Hey readers, how was your day? Mine was awesome! It started with a trip to the dentist and ended with my car...
One of my all time favorite ad campaigns was and is the Staples Easy Button. For whatever reason the concept of having a...
As I alluded to in a previous post, the Thanksgiving turkey trot is fast becoming a favorite tradition for me. In this most...
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