Jeremy Watkin
Jeremy Watkin is the Director of Customer Support and CX at NumberBarn. He has more than 20 years of experience as a contact center professional leading highly engaged customer service teams. Jeremy is frequently recognized as a thought leader for his writing and speaking on a variety of topics including quality management, outsourcing, customer experience, contact center technology, and more. When not working he's spending quality time with his wife Alicia and their three boys, running with his dog, or dreaming of native trout rising for a size 16 elk hair caddis.
This was originally published on Shep Hyken’s blog. Click here to read the original and other fantastic posts by Shep. There are a couple things...
I was recently in the Portland airport on a layover, missing home, and craving a treat. I headed on over to Starbucks for a...
One of my all time favorite movies is Legally Blonde. Ok it’s not my favorite but I do enjoy it. In that movie we...
I realize that by saying this, I'm going to lose readers left and right, but there's really no use hiding it anymore. I'm a...
I was recently asked to give a presentation from a customer service perspective to our engineering team at Phone.com. After about a minute of deep soul...
My friend Steve recently approached me after reading some of our posts on dealing with difficult customers and had advice for me from his very...
I was turned on to the wonders of customer service telecommuting several years ago when we installed our first VOIP phone system at the...
When I blog about customer service, my aim isn't to paint a picture of 100% success and perfection. We in fact aren't aiming...
The White Castle Cravers Hall of Fame nomination and thank you card. As someone who has spent nearly my entire life in Southern California, I...
These are genuine friendship bracelets. Is it just me or do you get uncomfortable when friends and family want to visit your business or call...
Over the past year, we have had the fantastic opportunity to contribute articles to CustomerThink.com, and have found the site to be an amazing compilation...
After watching the San Antonio Spurs win yet another NBA title, I find myself completely amazed at their sustained success. This is a huge admission...
Jeremy, the author with his new baby. I am a new father for the third time as of last Friday. I am pleased to announce...
I am a frequent shopper at the large home improvement warehouses and as a home owner have spent quite a bit of time and...
In a previous post, I talked about the fact that I'm learning that if I'm going to effectively deal with difficult customers, it starts...
I have a mantra I like to repeat to myself over and over again. It goes something like this: My favorite customers are the ones...
This post was originally published on the ICMI Blog. In our contact center, all of our agents are identical. They all type fast and have...
One of the many amazing reasons people love this race! In a world of poor customer experiences, the rare occasion arises where I can’t help...
On a recent trip to the Goodwill bookstore, I came across the nearly six hundred page biography of Steve Jobs, written by Walter Isaacson....
Some years ago I received a call from AT&T to tell me about their U-verse service and how it would save me a ton...
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