I am a leader with 15+ years experience managing global customer relationships, driving business growth through strategic sales and consultative solutions. Lessons learned throughout my career have proven that we must fuse together Sales and Customer/Relationship Management through evangelizing our organizations products and services. In order to procure an appropriate, result oriented solution, which above all is customer friendly.
Leader's Guide to Contact Center Excellence
Plan smarter with this ultimate guide to contact center management and technology. Learn how to reduce agent turnover, win talent, and tap into emerging tech trends. Don't miss: 6 talent and ops strategies.
Customer Success: The North Star for CX Leaders
CustomerThink research finds just 25% of Customer Experience (CX) initiatives can show business value. Explore how Customer Success can be used as a "North Star" to create value for your customers and improve CX ROI.