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John Quaglietta

John Quaglietta
Gartner, Inc.
John Quaglietta is a Senior Director Analyst in the Gartner Customer Service and Support Practice. John advises customer service and support leaders on how to build, scale and optimize their organizations to deliver revenue, retention and cost to serve improvements.

Beyond Resolution: How to Ensure Customers Realize Value Through Service and Support

John Quaglietta -
By Jennifer MacIntosh, VP Analyst and John Quaglietta, VP Analyst in the Gartner Customer Service & Support Practice While organizations initially attract customers with their...

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