Josh Brown
Josh Brown
Currently the content and community manager at Fieldboom, a provider of online forms and surveys. Before Fieldboom, I was the SEO manager at Soldsie, a software solution that allows businesses to sell through social media. My experience with Soldsie and the multiple businesses that use their solution has given me insight into the customer journey from providing a terrific customer service experience to automation while keeping a personal touch to the necessity to focus more on customer retention techniques.
Anticipate Your Customers’ Needs With Customer Journey Maps
Many companies tend to think of customer service as a reactive approach, one that is only put into practice in order to salvage a...
Does the customer journey really matter?
Will analyzing the customer journey help you deliver more value to your clients? Can it improve your profits and sales? To answer that question, look...