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Joseph Brown

Joseph Brown
Joseph Brown is Vice President and General Manager EMEA for RightNow Technologies. He is responsible for leading business growth across RightNow's vertical markets, territories, and partner channels in EMEA. Joe joined RightNow in 25 to spearhead its voice-enabled customer experience strategy.

Customer Experience Agenda

Looking back at last year, I am shocked by how many companies still seem to hold the view that the customer experience is their...

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