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David Johnson

David Johnson
David Johnson is a Senior Business Consultant for NICE Systems. David draws on more than 25 years of contact center and customer service experience to optimize performance management and operational efficiency at both the agent and management level. He enhances customer experiences, promotes business development, and drives revenue by emphasizing high-quality contact center processes, interactions, and employee training. He has built and managed single-site, multi-site, and multinational teams of 3 to 350. Prior to NICE, David held management positions in blue chips and start ups, at companies

6 things you can do today to boost contact center quality and efficiency

Over the past decade, contact centers have devoted significant resources (staff and money) to increasing customers’ self-service efforts. The ultimate goal? Reducing call volume...

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