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John Doane

John Doane
John heads up Blue Ocean's IT Division. He is also responsible for the overall technology planning and implementation for Blue Ocean's three contact centers. John has over fifteen years experience in the technology sector and is recognized as an industry expert and change agent with respect to Customer Service Center implementation and performance optimization.

Contact Center Big Data: 3 Things You Need to Know

What’s the big deal about Big Data? It’s a topic on every industry conference and it’s a theme that seems to be streaming endlessly through...

The Contact Center of the Future Promises Freedom from “Hold”

It is an exciting time in the customer contact industry. When you think about where contact center technology started, it can be traced back...

Emerging Customer Service Channels and Contact Center Technology

It's no secret that more and more customers are choosing to bypass the telephone channel to begin a customer service interaction with a brand....

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