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John Cray

John Cray
Enghouse Interactive
John Cray is Enghouse Interactive Vice President of Product Management.

The War Of Attrition – Keeping Your Star Agents Happy

John Cray -
If you could boil down just about every company’s primary objective (or what should be their primary objective), it would go something like this:...

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Leader's Guide to Contact Center Excellence
Plan smarter with this ultimate guide to contact center management and technology. Learn how to reduce agent turnover, win talent, and tap into emerging tech trends. Don't miss: 6 talent and ops strategies.

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Hooked On Customers: The Five Habits of Legendary Customer-Centric Companies
CustomerThink founder and author Bob Thompson reveals the five organizational habits of successful customer-centric businesses.

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