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John Chisholm

John Chisholm
CustomerSat, Inc.
John Chisholm is chairman and CEO of CustomerSat, Inc., the leading provider of enterprise systems for gathering, analyzing and driving action on customer feedback. He holds bachelor's and master's degrees from MIT and an MBA from Harvard Business School. He is based in Mountain View, California.

When–and How–Should You “Fire” a Customer?

When I was a hot-headed 20-something, I returned a rental car to one of the national agencies. Dissatisfied about something, I stormed into the...

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