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John Sills

John Sills
25 years ago, John started his career on a market stall in Essex, and since then has worked in and with companies around the world to make things better for customers. He’s been in front-line teams delivering the experience, innovation teams designing the propositions, and global HQ teams creating the strategy. His first book, The Human Experience, was published by Bloomsbury in 2023.

Stand and Deliver (Or the importance of knowing when to stand in front of the rules)

Shortly after moving to a new house, I spent a traditional middle-aged Sunday wandering around furniture shops. I bought an amazing new chair, but...

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