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CustomerThink
Editor’s Pick
Engagement
Digital Marketing
Sales Performance
Service and Support
Social Business
Experience
Customer Journey
Customer Loyalty
Customer Strategy
Omnichannel
Personalization
Voice of Customer
Technology
Contact Center
Customer Analytics
Leadership
Chief Customer Officer
Employee Engagement
Innovation
Performance Metrics
Content Type
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Column
Blog
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Posts by John P. Brown
John P. Brown
John P. Brown
Verical
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Component Buyer Tip #4: Evaluating Shortage Suppliers on Quality and Timeliness of Information
John P. Brown
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October 1, 2009
Research shows that buyers spend a full 40 percent of their time on shortages: a mere 1 percent of their annual spend. Why? Largely...
Tip#1: The First Step to Shortage Purchasing: Trust
John P. Brown
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August 19, 2009
The key to earning trust is...to be trustworthy. There isn't some kind of marketing gimmick that will pull the wool over our eyes and...
Seven Challenges for Electronic Component Shortage Buyers
John P. Brown
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July 29, 2009
Electronic component buyers have it rough. Do your job well and no one notices. Slip up even a little, and the world comes down...
Food Safety & the Electronics Supply Chain
John P. Brown
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July 22, 2009
Vice President Biden spoke at a White House ceremony recently introducing a new approach to regulating the food supply chain. In order to ensure...
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