Johan wants to live in a world where customer and employee mindfulness is the driving force behind business. As a digital anthropologist, he has been applauded for being the heartbeat of the team that enables cultural change management across various client initiatives. When he is not managing projects, you can find him illuminating life through his photography. His next intervention is to contribute whole heartedly to Brandlove's social responsibility initiative during the next year.
Leader's Guide to Contact Center Excellence
Plan smarter with this ultimate guide to contact center management and technology. Learn how to reduce agent turnover, win talent, and tap into emerging tech trends. Don't miss: 6 talent and ops strategies.
Customer Success: The North Star for CX Leaders
CustomerThink research finds just 25% of Customer Experience (CX) initiatives can show business value. Explore how Customer Success can be used as a "North Star" to create value for your customers and improve CX ROI.