H. John Oechsle is chief executive officer at contact management and email marketing software provider, Swiftpage (www.act.com). John has a 30-year track record of building highly profitable and sustainable revenue growth for emerging companies and established global leaders. He has been recognized multiple times for his involvement in the tech industry.
Leader's Guide to Contact Center Excellence
Plan smarter with this ultimate guide to contact center management and technology. Learn how to reduce agent turnover, win talent, and tap into emerging tech trends. Don't miss: 6 talent and ops strategies.
Customer Success: The North Star for CX Leaders
CustomerThink research finds just 25% of Customer Experience (CX) initiatives can show business value. Explore how Customer Success can be used as a "North Star" to create value for your customers and improve CX ROI.