Jodi Beuder
We help organizations create a positive connection between customers and brands. We promote synergy through integration as it builds on the decades of collective history of renowned expertise. MHI Global is your comprehensive source for customer-management excellence solutions to compete in today's ever-changing, customer-centric environment.
If you invest a healthy budget into your corporate training programs, but you still feel that your employees are not as successful as they...
When you read a headline like the above, the first thing that probably comes to mind is, “Nice internet hoax … catchy headline, empty...
The third Thursday of every new quarter we focus special time on getting to know our customer. In fact, this special day is named...
There is something symbolic about moving from December 31st to January 1st; people feel inclined to vow for a better upcoming year. It's a...
Congratulations! You have a puppy! I have arrived in your home safe and sound, a soft, cuddly gift of love that will keep giving…...
It's almost 2014. Chances are, the majority of your customers are very tech-savvy, and they expect to receive customer service that matches their mobile-friendly,...
What if you could harness the same enthusiasm in your customer service employees as when they are playing Angry Birds or Candy Crush? That's...
Tech gadgets sit high on the preferred gifts for the holidays. They're useful and trendy so Santa is sure to have many of them...
Customer retention is as important to company growth as is reeling in new prospects and business. The world of Groupon and Living Social has...
You probably know the Christmas classic, Elf, starring Will Ferrell. It's an uplifting tale of a human raised by elves who seeks out...
While the idea of customer service seems to be getting a lot of attention nowadays, there's more that could be done to make sure...
"Begin with the end in mind."–Stephen Covey In his book "The Seven Habits of Highly Effective People," Stephen Covey writes the first habit of highly...
"Don't fly with @BritishAirways. They can't keep track of your luggage." So read the tweet from Hasan Syed, frustrated with how the airline handled...
Imagine doing this: swim 2.4 miles, cycle 112 miles, and then cap it off with a full marathon (26.2 miles). Brutal? Absolutely. But that's...
H– Hear and Understand E– Expect the Best A-Act with Integrity R-Respect Diversity T-Transcend Yourself We are on the fourth component in our "HEART" core…
"People may doubt what you say but will always believe what you do" goes a famous quote about integrity. It is no small coincidence that...
It's Tuesday of National Customer Service Week, and to celebrate, we'll be dedicating this post to the second principle in Impact's HEART model. The...
In honor of National Customer Service Week, we wanted to dedicate each day to writing about the HEART model™, which defines five core principles...
Telesales training is a hard, thankless task. How can you train your employees to be "natural" salespeople if they don't come with an innate...
On HelpScout.net, we discovered a terrific infographic that showcases the many ways bad customer service could cost business hundreds of thousands of dollars. More...