Home Authors Posts by Jodi Beuder

Jodi Beuder

Jodi Beuder
We help organizations create a positive connection between customers and brands. We promote synergy through integration as it builds on the decades of collective history of renowned expertise. MHI Global is your comprehensive source for customer-management excellence solutions to compete in today's ever-changing, customer-centric environment.

5 Ways Community-Based Work Environments Improve Training

If you invest a healthy bud­get into your cor­po­rate train­ing pro­grams, but you still feel that your employ­ees are not as suc­cess­ful as they...

A Marketing Secret that is 10 X More Effective (And Won’t Raise Your Marketing Budget)

When you read a head­line like the above, the first thing that prob­a­bly comes to mind is, “Nice inter­net hoax … catchy head­line, empty...

6 Techniques for Building Customer Rapport

The third Thurs­day of every new quar­ter we focus spe­cial time on get­ting to know our cus­tomer. In fact, this spe­cial day is named...

A New Way to Approach Your Customer Care Principles in 2014

There is some­thing sym­bolic about mov­ing from Decem­ber 31st to Jan­u­ary 1st; peo­ple feel inclined to vow for a bet­ter upcom­ing year. It's a...

Happy New Year! Employee Retention Tips from

Con­grat­u­la­tions! You have a puppy! I have arrived in your home safe and sound, a soft, cud­dly gift of love that will keep giv­ing…...

Improve Customer Retention with these 5 Technology Tools

It's almost 2014. Chances are, the major­ity of your cus­tomers are very tech-savvy, and they expect to receive cus­tomer ser­vice that matches their mobile-friendly,...

Turning Customer Support Into a Game

What if you could har­ness the same enthu­si­asm in your cus­tomer ser­vice employ­ees as when they are play­ing Angry Birds or Candy Crush? That's...

When Customers Meet their New Gizmos

Tech gad­gets sit high on the pre­ferred gifts for the hol­i­days. They're use­ful and trendy so Santa is sure to have many of them...

Infographic — What is Good Customer Service Really About?

Cus­tomer reten­tion is as impor­tant to com­pany growth as is reel­ing in new prospects and busi­ness. The world of Groupon and Liv­ing Social has...

Holiday Customer Service Tips from the Movie ‘Elf’

You prob­a­bly know the Christ­mas clas­sic, Elf, star­ring Will Fer­rell. It's an uplift­ing tale of a human raised by elves who seeks out...

How Field Service Automation Improves Customer Service

While the idea of cus­tomer ser­vice seems to be get­ting a lot of atten­tion nowa­days, there's more that could be done to make sure...

Laying the Groundwork for Excellence

"Begin with the end in mind."–Stephen Covey In his book "The Seven Habits of Highly Effec­tive Peo­ple," Stephen Covey writes the first habit of highly...

Lessons from British Airways: How to Prevent and Manage Negative Online Reviews

"Don't fly with @BritishAirways. They can't keep track of your lug­gage." So read the tweet from Hasan Syed, frus­trated with how the air­line han­dled...

National Customer Service Week: The HEART Model, Principle #5

Imag­ine doing this: swim 2.4 miles, cycle 112 miles, and then cap it off with a full marathon (26.2 miles). Bru­tal? Absolutely. But that's...

National Customer Service Week: The HEART Model, Principle #4

H– Hear and Understand E– Expect the Best A-Act with Integrity R-Respect Diver­sity T-Transcend Your­self We are on the fourth com­po­nent in our "HEART" core…

National Customer Service Week: The HEART Model, Principle #3

"Peo­ple may doubt what you say but will always believe what you do" goes a famous quote about integrity. It is no small coin­ci­dence that...

National Customer Service Week: The HEART Model, Principle #2

It's Tues­day of National Cus­tomer Ser­vice Week, and to cel­e­brate, we'll be ded­i­cat­ing this post to the sec­ond prin­ci­ple in Impact's HEART model. The...

National Customer Service Week: The HEART Model, Principle #1

In honor of National Cus­tomer Ser­vice Week, we wanted to ded­i­cate each day to writ­ing about the HEART model™, which defines five core prin­ci­ples...

Best Telesales Training Advice: It’s Not What You Say, It’s When

Tele­sales train­ing is a hard, thank­less task. How can you train your employ­ees to be "nat­ural" sales­peo­ple if they don't come with an innate...

[INFOGRAPHIC] What is Bad Customer Service Costing Your Business?

On HelpScout.net, we dis­cov­ered a ter­rific info­graphic that show­cases the many ways bad cus­tomer ser­vice could cost busi­ness hun­dreds of thou­sands of dol­lars. More...

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