Jean-Marc Robillard is a technologist with over 15 years of experience in data analytics and other statistical endeavors, with companies as diverse as Oracle corp. and Kronos Systems. He is currently marketing lead at nGUVU, a start-up in the contact center industry providing gamification and machine learning solutions.
Leader's Guide to Contact Center Excellence
Plan smarter with this ultimate guide to contact center management and technology. Learn how to reduce agent turnover, win talent, and tap into emerging tech trends. Don't miss: 6 talent and ops strategies.
Customer Success: The North Star for CX Leaders
CustomerThink research finds just 25% of Customer Experience (CX) initiatives can show business value. Explore how Customer Success can be used as a "North Star" to create value for your customers and improve CX ROI.