Jean-Marc Robillard
Jean-Marc Robillard is a technologist with over 15 years of experience in data analytics and other statistical endeavors, with companies as diverse as Oracle corp. and Kronos Systems. He is currently marketing lead at nGUVU, a start-up in the contact center industry providing gamification and machine learning solutions.
Although technologies in the areas of Enterprise Communications and CaaS (Communications as a Service) have advanced immensely in the last decade, most contact centers...
On January 25th, Bell sponsored a very successful "Let's Talk" day again this year, and it reminded me of the upcoming Mental Health Week...
“Almost every survey highlights the high priority of employee engagement for organizations — especially as a leadership pain-point. But how much is leadership actively...