Home Authors Posts by Jean-Marc Robillard

Jean-Marc Robillard

Jean-Marc Robillard
Jean-Marc Robillard is a technologist with over 15 years of experience in data analytics and other statistical endeavors, with companies as diverse as Oracle corp. and Kronos Systems. He is currently marketing lead at nGUVU, a start-up in the contact center industry providing gamification and machine learning solutions.

Meet me at the corner of Technology Blvd. and Engagement St.

Although technologies in the areas of Enterprise Communications and CaaS (Communications as a Service) have advanced immensely in the last decade, most contact centers...

Let’s talk about reducing contact center agent stress

On January 25th, Bell sponsored a very successful "Let's Talk" day again this year, and it reminded me of the upcoming Mental Health Week...

Managing agent engagement for an improved CX

“Almost every survey highlights the high priority of employee engagement for organizations — especially as a leadership pain-point. But how much is leadership actively...

New Posts