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Jim Milton

Jim Milton
Jim Milton is the President and CEO for SoundBite Communications. He is responsible for leading the team towards attaining the undisputed market leadership position in Proactive Customer Communications. Jim brings more than 25 years of high technology sales, marketing and general management experience to his role.

Customer Care Gets Proactive

There is nothing more frustrating for consumers than having to contact a company or business about something they should have been notified about proactively....

Hybrid Contact Centers: The Cloud Will Set You Free

"Rip and replace" is a term that is all too familiar to the manager that is responsible for upgrading and modernizing their company's infrastructure....

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