Jim Milton

Customer Care Gets Proactive

There is nothing more frustrating for consumers than having to contact a company or business about something they should have been notified about proactively. Product recalls, warranty issues, late payments resulting in fees, and basic questions about products and services are just a few...

Hybrid Contact Centers: The Cloud Will Set You Free

"Rip and replace" is a term that is all too familiar to the manager that is responsible for upgrading and modernizing their company's infrastructure. Contact center infrastructure vendors have worked hard to convince these decision makers that there is no time like the present...

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