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John Caddell

John Caddell
Nexidia
At Nexidia, I help financial svcs companies increase their success by understanding patterns & trends in customer interactions. Interested in using interaction data to improve companies' insight into their customers - and to improve the services offered to customers as a result.

How Can You Approach Customer Service like the Four Seasons?

John Caddell -
Four Seasons Hotels have stellar reputations for customer service. Company founder Isadore Sharp described one of the tools they use in his autobiography Four...

Customer DIY – Boom or Bust?

John Caddell -
Using Interaction Analytics to Gauge Effectiveness of DIY InitiativesDo It Yourself (DIY) is a popular topic on TV and in magazines these days.   For...

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