As Vice President of Analytics and Data Science, Jason McNellis is dedicated to improving the agility, adoption and accuracy of analytics across Centriam’s clients. Jason brings a wealth of cross industry experience helping marketing, customer experience and customer insight professionals leverage data and advanced analytics to improve performance. Prior to Centriam, Jason was an industry analyst with Forrester Research where he researched, wrote and spoke on customer analytics. Jason also led the Advanced Analytics team at SuperValu and product strategy at RedPoint Global.
Leader's Guide to Contact Center Excellence
Plan smarter with this ultimate guide to contact center management and technology. Learn how to reduce agent turnover, win talent, and tap into emerging tech trends. Don't miss: 6 talent and ops strategies.
Customer Success: The North Star for CX Leaders
CustomerThink research finds just 25% of Customer Experience (CX) initiatives can show business value. Explore how Customer Success can be used as a "North Star" to create value for your customers and improve CX ROI.