Home Authors Posts by John Kruper

John Kruper

John Kruper
John Kruper began his career with Sykes Enterprises, Incorporated when the company acquired Alpine Access in 2012. In his role as SYKES’ Chief Learning Officer, John leads the training and development for over 55,000 worldwide employees at SYKES, creating a blended learner-led environment that is social, collaborative and engaging, while incorporating adult learning methodologies to foster top talent growth.

Thinking Outside the Class: How AI Can Transform Customer Care Training

“I hear and I forget. I see and I remember. I do and I understand.” – Chinese Proverb Put simply: We learn by doing. In...

New Posts