Jiong Liu

Part II: How to take your omni-channel customer experience to the next level

Jiong Liu -
It’s not realistic to tackle every aspect of your omni-channel vision in one fell swoop. Take the time to plan out a strategy that makes sense for your organization and build a foundation upon which you can construct new ways to engage customers over...

Is Amazing Omni-channel a Pipe Dream? How CIAM Can Make it Reality

Jiong Liu -
Business-to-consumer (B2C) companies now find themselves in the era of instant gratification. Success in this new paradigm requires seamless customer experiences that span online, brick and mortar, social, loyalty and support programs, IoT, and eventually VR. In order to not just survive but thrive,...

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Contact Center Planning 2023 -- Make 2023 your contact center's best year yet!
Looking for new ways to attract and retain agents? Want to streamline your tech in the year ahead? Plan smarter with the ultimate guide to contact center management and tech trends at your fingertips. Learn how to reduce agent turnover, win talent, and tap into emerging tech trends.

Customer Success: The North Star for CX Leaders
CustomerThink research finds just 25% of Customer Experience (CX) initiatives are "winning" – able to clearly show business value. Explore how Customer Success can be used as a North Star to create value for your customers and improve the return on your CX efforts.

Hooked On Customers: The Five Habits of Legendary Customer-Centric Companies
Combining his own professional experiences working as a CEO with his extensive research and expertise as an international authority on customer relationships, author Bob Thompson reveals the five routine organizational habits of successful customer-centric businesses: Listen, Think, Empower, Create, and Delight.

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