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James Freeze

James Freeze
James Freeze is the Chief Marketing Officer at Interactions, where he oversees all aspects of communications, sales and marketing. With a passion for helping brands find meaningful ways to reach and connect with their customers, James is particularly interested in deploying cutting-edge technologies to effectively anticipate and meet customer needs. Prior to joining Interactions, he served as CMO at a variety of enterprise technology companies, including Aspect Software, Crossbeam Systems, 3Com and Genuity.

Why AI is the Contact Center’s Secret Weapon

Let me paint a picture for you. A major retail company has nearly 2,000 customer service agents; but even so, customer wait times are...

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