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Jessica Pumo

Jessica Pumo
Jessica Pumo is VP of Marketing at Tallwave, a customer experience company. She has 15+ years experience working for major brands, including Pearson and Massage Envy. Jessica is passionate about experience—both customer experience and employee experience—and how the relationship between the two impacts business outcomes.

3 Customer Experience Lessons We Can Learn From Girl Scouts

As business leaders, we sometimes get caught up in the idea that we know a lot. At least, we’re confident in our business experience...

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