Jessica Pumo
Jessica Pumo
Jessica Pumo is VP of Marketing at Tallwave, a customer experience company. She has 15+ years experience working for major brands, including Pearson and Massage Envy. Jessica is passionate about experience—both customer experience and employee experience—and how the relationship between the two impacts business outcomes.
3 Customer Experience Lessons We Can Learn From Girl Scouts
As business leaders, we sometimes get caught up in the idea that we know a lot. At least, we’re confident in our business experience...