Jessica Miller has been working as an operations manager with one of the recognized outsourced call centers India. She has an overall experience of more than seven years in the contact center industry. Over the years, she has worked in different segments of this industry. She occasionally shares his knowledge about the industry through his writings.
Leader's Guide to Contact Center Excellence
Plan smarter with this ultimate guide to contact center management and technology. Learn how to reduce agent turnover, win talent, and tap into emerging tech trends. Don't miss: 6 talent and ops strategies.
Customer Success: The North Star for CX Leaders
CustomerThink research finds just 25% of Customer Experience (CX) initiatives can show business value. Explore how Customer Success can be used as a "North Star" to create value for your customers and improve CX ROI.