Jessica graduated from Oakland University with a Bachelor of Arts in English and Creative Writing. With coffee to spur her on she endeavors to cultivate and create engaging and informative content as the Content Marketing Manager at Amplifinity. In her spare time she enjoys sharing her not so beautiful singing voice with people through the power of karaoke. Luckily, singing in not a necessary skill for a writer.
Leader's Guide to Contact Center Excellence
Plan smarter with this ultimate guide to contact center management and technology. Learn how to reduce agent turnover, win talent, and tap into emerging tech trends. Don't miss: 6 talent and ops strategies.
Customer Success: The North Star for CX Leaders
CustomerThink research finds just 25% of Customer Experience (CX) initiatives can show business value. Explore how Customer Success can be used as a "North Star" to create value for your customers and improve CX ROI.