Jessica Buffenstein
Jessica Buffenstein
Jessica helps companies design and scale customer experience programs to drive business results. She is a thought leader and has managed global programs with the goal of finding actionable insights that improve satisfaction and increase company trust. She has worked with companies to create and deliver on CX strategies, build customer-centric cultures and optimize every touchpoint in the customer journey. She works with teams to develop a deeper understanding of their customers, glean insights, create action plans and tie results back to the bottom line.
Trust the Fundamentals: Building an Adaptive CX Program
Now more than ever, relying on tried and true CX fundamentals will differentiate companies from their competitors and ensure long term success (and survival)....