Jenna Bunnell
Why Quality Tech Support Matters to Customer Satisfaction
Introduction Great customer service is the key to customer satisfaction and online business success. As consumers have moved online yet more, so too have the feedback and “word of mouth” reviews of the past. With over 90% of customers saying that they’re influenced by the...
7 Tips to Create an Effective Content Production Workflow
It’s one thing to create an airtight, silky smooth content production workflow on paper. But as any successful business will tell you, it’s an entirely different kettle of fish to implement this process, successfully at least, in reality. Effectively implementing processes will help you define...
How to Boost User Experience With Interactive Design
What is the point of a product or service? To benefit the people who use it! A successful product or service will focus on user experience as a metric of success. A big part of this is to look at interactive design. Interactive design is…
A Definitive Guide to Marketing Home Service Businesses
Home service enterprises are important for communities, but even among local businesses, competition is fierce, so a robust marketing strategy is essential for growth. Image source While it’s ultimately up to you which direction you want to take your business, here are some definitive tips…
5 Business Technology Essentials for Entrepreneurs in the New Normal
2020 was a year that impacted industries worldwide. People worked remotely, companies had to operate online, and others had to adopt new technologies to stay in business and remain competitive. In 2021 and beyond, workplace trends look different than they did before. Companies and staff...
8 Common Customer Needs and How to Deal With Them
Clients and buyers are the lifeblood of any business, so you want to keep them happy. Aside from providing top-quality products and services, one of the best ways to achieve this is by understanding your customers and meeting their needs. What if you could pre-empt...
7 Ecommerce Mobile App Mistakes Businesses Tend to Overlook
Mobile ecommerce (mcommerce) is expected to soon overtake ecommerce activities. Online shopping has been enjoying its heyday during the pandemic and reports show that mcommerce will make up more than 54% of all online sales in 2021. Instead of having your customer shop browser-based,...