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Jenna Bunnell

Jenna Bunnell
Jenna Bunnell is the Senior Manager for Content Marketing at Dialpad, an AI-incorporated cloud-hosted unified communications system that provides valuable call details for business owners and sales representatives. She is driven and passionate about communicating a brand’s design sensibility and visualizing how content can be presented in creative and comprehensive ways.

How to Ethically Collect Customer Insights

If increasing prominence in news stories and on bestseller lists is anything to go by, the ethics of consumer data is one of the...

7 Ways You Can Use AI to Drive Customer Loyalty

The outsize popularity of dystopian TV shows aside, there’s no firm consensus on what AI technology will mean for our future on the planet....

6 Roadblocks of Remote Customer Service And How to Overcome Them

With the rise in remote working over the last couple of years, a whole host of fresh challenges are facing customer service teams. Let’s...

8 Customer Service Improvements Driven by Digital Transformation

Image source Times have changed. Since the turn of the millennium, digital transformation has seen technology take its place at the heart of business and...

5 Email Marketing Campaigns That Increase Customer Retention

Over four billion people use email. According to Statista, that number could reach an estimated 4.5 billion by the year 2024. The reach that...

6 Ways Data-Driven Decisions Can Upscale Your Customer Service

Customer service and workplace-related mantras can be found everywhere. “The customer is always right” is perhaps the most popular. “Teamwork makes the dream work”,...

How to Incite Customer Satisfaction with Self-Service Support

Happy customers are good customers. They return to buy more, they write nice reviews, and they recommend you to their friends. If you’re one of...

7 Common Ecommerce Customer Complaints And How to Handle Them

Managing complaints is commonly the worst part of running your ecommerce business. No one enjoys being told what they’re doing wrong and even less...

How to Use Ecommerce Automation to Scale Your Business

No matter the size of your ecommerce operation, sometimes there are just too many things to do. You’re only human, after all. Times like...

5 Ways Effective Communication Leads to Positive B2B Customer Progression

Image Source You already know that effective communication is important to customer satisfaction. This is something we inherently understand when dealing with the public. It’s...

How Inbound Links Work to Improve Your Page Ranking

We all want to drive more traffic to our websites. But with so many sites vying for our attention, how can you get readers...

6 Tips to Supercharge Your Remote Team’s Workflow

Many people around the world are finding they prefer to work from home. And, if the numbers are anything to go by, this trend...

6 Tips to Protect Your Business, Employees, And Customers From Cybercrimes

You may consider it unlikely that cybercrime will affect your business. However, the number of enterprises falling prey to attacks is increasing. According to...

How to Gather Deep User Insights to Break Engagement Barriers

Image Source Most businesses claim to put their users first. But is this always true?  Possibly not.  You may think you know exactly who your…

Why Software Testing is a Must Before Your Business App Launch

Software testing is absolutely essential for any company wanting to launch an app. It’s the taste test of the tech world. You wouldn’t serve...

What SaaS StartUps Need to Know About User Testing

Software as a Service has been a fantastic innovation for Startups. Gone are the days when a new business had to design, test, and...

7 SEO-Powered Ways to Run an Effective Affiliate Marketing Program

Principal companies and affiliate marketers share the same SEO goal, which is to generate high-quality traffic. It’s a challenge to increase a company’s search...

How to Succeed in Collaborative Marketing

The world of marketing is always changing, and businesses must keep up. Today, more and more brands are beginning to realize the benefits of...

A Quick Walkthrough of ‘Buy Online, Pick up in Store’ (BOPIS)

Image source If you've read the headline of this article, you already know what BOPIS - aka buy online, pick up in-store - means. This...

10 Factors That Cause High Website Bounce Rates

Your bounce rate - the percentage of people who leave or ‘bounce back’ to the search results after a single page view - is...

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