Jenna Bunnell
Jenna Bunnell is the Senior Manager for Content Marketing at Dialpad, an AI-incorporated cloud-hosted unified communications system that provides valuable call details for business owners and sales representatives. She is driven and passionate about communicating a brand’s design sensibility and visualizing how content can be presented in creative and comprehensive ways.
If increasing prominence in news stories and on bestseller lists is anything to go by, the ethics of consumer data is one of the...
The outsize popularity of dystopian TV shows aside, there’s no firm consensus on what AI technology will mean for our future on the planet....
With the rise in remote working over the last couple of years, a whole host of fresh challenges are facing customer service teams. Let’s...
Image source Times have changed. Since the turn of the millennium, digital transformation has seen technology take its place at the heart of business and...
Over four billion people use email. According to Statista, that number could reach an estimated 4.5 billion by the year 2024. The reach that...
Customer service and workplace-related mantras can be found everywhere. “The customer is always right” is perhaps the most popular. “Teamwork makes the dream work”,...
Happy customers are good customers. They return to buy more, they write nice reviews, and they recommend you to their friends. If you’re one of...
Managing complaints is commonly the worst part of running your ecommerce business. No one enjoys being told what they’re doing wrong and even less...
No matter the size of your ecommerce operation, sometimes there are just too many things to do. You’re only human, after all. Times like...
Image Source You already know that effective communication is important to customer satisfaction. This is something we inherently understand when dealing with the public. It’s...
We all want to drive more traffic to our websites. But with so many sites vying for our attention, how can you get readers...
Many people around the world are finding they prefer to work from home. And, if the numbers are anything to go by, this trend...
You may consider it unlikely that cybercrime will affect your business. However, the number of enterprises falling prey to attacks is increasing. According to...
Image Source Most businesses claim to put their users first. But is this always true? Possibly not. You may think you know exactly who your…
Software testing is absolutely essential for any company wanting to launch an app. It’s the taste test of the tech world. You wouldn’t serve...
Software as a Service has been a fantastic innovation for Startups. Gone are the days when a new business had to design, test, and...
Principal companies and affiliate marketers share the same SEO goal, which is to generate high-quality traffic. It’s a challenge to increase a company’s search...
The world of marketing is always changing, and businesses must keep up. Today, more and more brands are beginning to realize the benefits of...
Image source If you've read the headline of this article, you already know what BOPIS - aka buy online, pick up in-store - means. This...
Your bounce rate - the percentage of people who leave or ‘bounce back’ to the search results after a single page view - is...