Jeff Santelices

You Have an Ideal Customer Profile. But Do You Have an Ideal Rep Profile?

Jeff Santelices -
There are two sides to every sale. Each side must meet certain criteria if a deal is to move forward. On one side is the buyer. Of course, not all accounts are of equal value to your organization. And with limited hours in the...

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Hooked On Customers: The Five Habits of Legendary Customer-Centric Companies

Combining his own professional experiences working as a CEO with his extensive research and expertise as an international authority on customer relationships, author Bob Thompson reveals the five routine organizational habits of successful customer-centric businesses: Listen, Think, Empower, Create, and Delight.

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