Jeffrey Hibbard
Jeffrey Hibbard
Ardence
Jeffrey D. Hibbard is vice president of marketing for Ardence, Inc., leading the company's strategic marketing initiatives. Earlier, Hibbard held positions at Adlex, Ascential Software, Amulet; Texas Instrument, InterSystems, Unisys and GTE Sprint.
Software Streaming Delivers Cost and Utilization Breakthroughs for Call Centers
For many years, the call center's primary focus had been on routine questions or transactions, both easily handled by an agent who almost always...