Home Authors Posts by Jeff Heckler

Jeff Heckler

Jeff Heckler
Jeff Heckler is the Global Head of Customer Success at Pipedrive, the leading CRM for sales and marketing teams. He's spent over 20 years leading customer success, professional services, and customer-facing revenue teams.

Best Practices for Customer Success Coming from the Pandemic

Historically Software-as-a-Service (SasS) companies were led by the sales function. As the business model evolved, product teams took the lead. But today, successful SaaS...

New Posts