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Jeff Gallino

Jeff Gallino
As Chief Technical Officer, Jeff Gallino oversees research, language development, and future product direction. Gallino was President and CEO during CallMiner’s first five years. During that time, he led the company to become an internationally recognized and award winning enterprise software company. Jeff has more than 25 years of experience delivering complex software and hardware solutions to enterprise and government customers. Prior to founding CallMiner, Jeff worked at companies like; ThinkEngine Networks, Grant Thornton Consulting, as well as 11 years in the United States Air Force.

Context: The Missing Ingredient in Customer Experience

Call centers are a nexus of data and insights for brands, as they are the front line of customer experience capturing the voice of...

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