Jeff Nager

What Small Business Owners Need to Know about Succession Planning

In 2020, there were 31.7 million small businesses in the United States, accounting for 99.9% of businesses in the nation. However, despite ownership of such a significant proportion of the U.S. economy, nearly 60% of small businesses do not have a succession plan in...

It’s More Critical than Ever to Focus on the Customer Experience

Since the start of the coronavirus pandemic, businesses have been forced to think differently about how they operate – and one thing that’s become clear during this time is that delivering an excellent customer experience is no longer an option; it’s essential. In fact, customer...

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