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Jeff Carruthers

Jeff Carruthers
Jeff founded Resonate as a CRM consulting and solutions business in 2001 and has steered the business through its evolution from CRM & Social Media to Customer Experience Management. Jeff is highly focused on what makes organisations relevant to contemporary customers - and has a keen eye for technical innovation.

Customer Journey Maps – from Sticky Notes to Sticky Customers!

As the world of CX matures, so does our use of tools and data. The humble Customer Journey Map (CJM) – for so long...

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