Jimmy Diffee
Jimmy Diffee
Jimmy is a customer experience expert and keynote speaker for the home building industry. He also provides workshops and customer experience management services for leading builders in the US. Jimmy's passion is utilizing technology to create a better, more effective home buying process (and most importantly, a better customer experience). He has a background in user-centered design and possesses an intimate knowledge of research and technological tools for creating memorable user experiences.
Trust Matters: How to Build and Maintain Customer Trust as a Home Builder
Maintaining customer trust is essential for builders looking to keep referrals up and maintain a strong reputation in the industry. The home building industry experienced...
7 Reasons Why the Customer Experience Matters to Home Builders
There’s nothing new about the concept of delivering great customer experiences. But the term itself has achieved buzzword status over the past few years within...