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Jason Whitehead

Jason Whitehead
Jason Whitehead is CEO of Tri Tuns, LLC, an organizational effectiveness consultancy specializing in driving and sustaining effective user adoption of IT systems. He works at the intersection of technology, process, culture and people to help clients actually achieved measurable business benefits from their technology investments.

Mark Twain’s User Adoption Lessons, Part Three

This is the third in a five part series. Start at the beginning here. TIMELESS INSIGHT As I mentioned I told you how I recently...

Mark Twain’s User Adoption Lessons, Part Two

This is the second in a five part series. Start at the beginning here. TIMELESS INSIGHT In the last blog I told you how...

Can Mark Twain Teach You Everything You Need To Know About IT User Adoption?

This is the first in a five part series. TIMELESS INSIGHT Recently I stumbled on a page of Mark Twain quotes. I realized that...

Update Your Business Case: Include the Hidden Costs of Cloud Computing

underestimated costs = underestimated risk It's fairly well-known that we weigh many different factors when making a buying decision – some logical, some emotional....

Set It and Forget It’ is a Recipe for IT Disaster

IF ONLY IT IMPLEMENTATIONS WERE JUST THIS EASY In the days of yore, Ron Popeil, infomercial pioneer, made it look easy. He invented a kitchen…

Johnny Dangerously on Effective User Adoption Communications

Is the Grapevine Killing Your User Adoption Communications? Ensure Your Communications Are Accurate and Effective In the clip below, Lil is trying to get...

What Can Warren Buffett Teach Us About User Adoption?

IN THE NEWS In a recent interview on CNBC Warren Buffett said that he could end the federal deficit in five minutes. "I could end...

Creating ownership teams to instill User Adoption

User Adoption (UA) is all about creating an infrastructure and support system that promotes end-users to enact the IT system as it was designed....

Help! I have no time to instill User Adoption.

OBSERVATION User Adoption (UA) is critical to achieving your Return on Investment (ROI). What if you simply do not have the resources and time...

Retain User Adoption consultants beyond the initial contract to sustain ROI

OBSERVATION You are responsible for ensuring end-user adoption of the IT system in your organization. To ensure this occurs, you retained consulting services unique...

Don’t sell your employees on the system. Fulfill their needs!

OBSERVATION A common practice – and TRAP – of change management is to attempt to convince ("sell") end-users that the new IT system is beneficial...

Book it! Scheduling User Adoption activities is a must to ensure long-term IT success.

OBSERVATION We have all experienced this: a round of discussions generating wonderful ideas, with a promise to reconvene and determine next action items. ...

Design the right metrics to improve user adoption

OBSERVATIONHave you noticed that you spend a large amount of time documenting process flows but fail to measure their IT implementation? How do you...

What’s wrong with my questions? How IT projects typically fail to ask questions pertinent to long-term user adoption.

OBSERVATION Does your IT implementation plan include a Change Management (CM) effort? It probably does. Does this CM effort include attaining information about...

To Partner or Not To Partner? How choosing the right partners can add value to sales efforts.

OBSERVATIONConsulting firms often debate whether to apply their business development effort toward building a partnership vs. seeking direct client opportunities. One key benefit of...

Influence culture to drive user adoption.

OBSERVATIONPeople often talk about corporate culture but they really don't know how to sufficiently explain / define it, how to influence it, or how...

How to sustain high CRM User Adoption

OBSERVATION We have found that the best way for organizations to "boost" and then "sustain" high CRM user adoption is to develop and implement a...

Common practice or best practice? A key distinction in user adoption practice.

OBSERVATION Congratulations! You've just implemented your new IT system. As end-users use the system, they will discover new and creative ways to use...

Can’t I Just Email Them? Why User Adoption cannot occur remotely.

OBSERVATION Do you remember when there was no email system? When you had only two choices of either meeting by phone or in person...

Why User Adoption activities should start before go-live

OBSERVATION Clients often place priority on the technical build and implementation over end-user readiness. Their assumption is that once the new system becomes operational(go-live), they…

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