Joe Camirand
Joe Camirand, CCXP
Currently, as Vice President of Client Services at HorizonCX, LLC., I assist organizations improve their operational and financial results through insights from the Voice of the Customer (VOC) andthrough CX training and best practices.
My background includes over 20 years of experience as a sales and services professional in a broad range of disciplines. These include executive management, service operations management, professional services, market research, outside sales, and strategic account management. I'm a skilled manager of people, projects, and resources in the area of customer experience program design, implementation, and improvement.
The Power of Transformation
Shifting Focus to the Customer, Not the Product Many organizations have struggled with moving from product-centric to customer-centric over the years. Some have achieved this…
The Power of a Smile
You often hear of the positive power of a smile. A recent business trip brought this to light to me, as well as the negative…
The Power of a Smile
The Power of a Smile Image Source: lifewithlisa.com You often hear of the positive power of a smile. A recent business trip brought this to...