Home Authors Posts by Josh Bernoff

Josh Bernoff

Josh Bernoff
Forrester Research
Josh is senior vice president, idea development at Forrester Research and is responsible for identifying, developing, and promoting some of the company's most influential and forward-looking ideas. Josh is the coauthor of the BusinessWeek best-selling book Groundswell: Winning in a World Transformed by Social Technologies (Harvard Business Review Press, 28), a comprehensive analysis of corporate strategy for dealing with social technologies.

How Technology Can Empower Employees to Serve Empowered Customers: An Interview with Josh Bernoff of Forrester Research

Josh Bernoff -
Bob Thompson interviews Josh Bernoff, Senior VP of Idea Development at Forrester Research and co-author (with Ted Schadler) of Empowered about how companies can...

New Posts

MarketPlace

Featured Listings

Leader's Guide to Contact Center Excellence
Plan smarter with this ultimate guide to contact center management and technology. Learn how to reduce agent turnover, win talent, and tap into emerging tech trends. Don't miss: 6 talent and ops strategies.

Customer Success: The North Star for CX Leaders
CustomerThink research finds just 25% of Customer Experience (CX) initiatives can show business value. Explore how Customer Success can be used as a "North Star" to create value for your customers and improve CX ROI.

Hooked On Customers: The Five Habits of Legendary Customer-Centric Companies
CustomerThink founder and author Bob Thompson reveals the five organizational habits of successful customer-centric businesses.

© 1998-2024 CustomerThink