Jay Galbraith
Jay Galbraith
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Jay Galbraith, Ph.D., a senior research scientist at the Center for Effective Organizations at the University of Southern California and professor emeritus at the International Institute for Management Development (IMD) in Lausanne, Switzerland, is an internationally recognized expert on organization design. His book is Designing the Customer-Centric Organization.
You Can Sell Products and Please Customers: An Interview With Jay Galbraith
It's easy to call your company customer-centric, but where do the customers come in and how do you keep the product from getting lost...
You Can Sell Products–and Please Customers: An Interview With Jay Galbraith
It's easy to call your company customer-centric, but where do the customers come in and how do you keep the product from getting lost...