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Jason Grier

Jason Grier
Jason Grier leads Reputation’s customer loyalty and growth initiatives as executive vice president and chief customer officer. Jason is a former senior vice president of Global Support Operations and chief customer officer at McAfee, where he spent more than 10 years. While at McAfee, Jason built a reputation as an industry leader in customer support and operations. His teams were honored with a number of awards, including the Intel Quality Award, a prestigious honor for outstanding quality and personification of Intel’s values and the highest team honor given at Intel.

Four Steps to Conquering CX Today and in the Future

In 1965, Intel Co-Founder Gordon Moore famously said, “The number of transistors in a microchip doubles about every two years though the cost of...

Pandemic or No Pandemic, ‘Always Be Evaluating’ Your Customers’ Journey

If customer experience professionals have learned anything from the COVID-19 pandemic, it’s the unpredictability of the world and the long-lasting effects these types of...

Why Your Company Is Still Getting CX Wrong (and How You Can Turn It Around)

Today’s organizations generally acknowledge that building a fully functional, closed-loop customer experience (CX) program is good for a business: It creates happier customers who...

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