Jason Grier

Four Steps to Conquering CX Today and in the Future

In 1965, Intel Co-Founder Gordon Moore famously said, “The number of transistors in a microchip doubles about every two years though the cost of computers is halved.” Now dubbed “Moore’s Law,” the statement has been applied broadly to describe the rapid pace of change...

Pandemic or No Pandemic, ‘Always Be Evaluating’ Your Customers’ Journey

If customer experience professionals have learned anything from the COVID-19 pandemic, it’s the unpredictability of the world and the long-lasting effects these types of events have on the customer experience. For example, now, customers are heavily scrutinizing store cleanliness and whether management enforces mask-wearing....

Why Your Company Is Still Getting CX Wrong (and How You Can Turn It...

Today’s organizations generally acknowledge that building a fully functional, closed-loop customer experience (CX) program is good for a business: It creates happier customers who buy more and tell others about their positive experience. But let’s face it. Developing a good CX strategy seems to...

New Posts

CustomerThink