Jane Grin
Jane Grin
Jane Grin is a Director of Operations at Opinion Corp, customer service, and consumer advocacy company. She has been in the customer service area for 11 years and has gained extensive experience in communication with consumers and businesses. With such a background, she has come to her current position to oversee the daily activities of the business, and coordinate teams towards the result.
5 Ways Review Management Improves Customer Engagement
Increasing customer satisfaction and engagement is a key target for many consumer-focused businesses. The ability to measure this critical metric and track its progress...
5 Tips for Improving Customer Support and Minimizing Negative Reviews
Growing and curating a public reputation is a complex operation for brands in today’s consumer landscape. Brand image is now influenced by multiple factors,...
How Online Reputation Management Boosts Your Brand
Online reputation management is an integral strand in most business marketing plans, particularly post-pandemic. A key motivator for many consumers is the effect positive...
How Negative Reviews Impact Brand Image
Now, more than ever, what consumers think about your brand matters. Post pandemic, online reviews and review websites have become more significant than before,...
What Is a Reputation Audit and Why Modern Businesses Need It
In today's digital landscape, having a solid online reputation is crucial for the success and prosperity of any business. As the recent BrightLocal’ s...
5 Insights on Bridging Brands and Consumers Through Customer Service
As a business owner or entrepreneur, you’ll be well aware of the significance of building relationships with your clients. Any business that wants to...
3 Benefits of Building Strong Customer Relationships
Consumer relationships drive modern business. Spending the extra effort to develop relationships with your clients can lead to long-term success. Your customer relationship makes...
Why Customer Service Needs Extra Preparation for the Holiday Season
We are heading into one of the busiest times of year for many businesses, and that brings a lot of stress and satisfaction when...
5 Ways to Boost Customer Service Performance
Customers expect a great deal from companies. Dependable products, social media engagement, and excellent customer service performance. Modern customers expect a personalized interaction with...
5 Effective Ways Customer Reviews Can Help Your Business
Both positive and negative reviews play a crucial role in the growth of a business. Positive reviews affirm a business, build its credibility, and...
How Consumer Reviews Impact Sales Tactics
Customer reviews and word of mouth As provided by the sales and marketing report, 9 out of 10 companies that incorporate customer reviews in their...
How to Inspire Customers Loyalty in the Post-Pandemic Times
During the Covid-19 pandemic, several factors came into play that disrupted customer loyalty and negatively impacting revenue. As many businesses now focus on post-COVID...
Customer Retention and Strategies That Work
When you have invested the time and money to acquire a brand-new customer, you lose on the full revenue capacity of that individual if...
How Brands Use Social Media to Improve Their Image
The power of social media expands over daily choices. These platforms strongly define consumers’ decisions of what to eat, where to go, and what...
Why Responses to Customer Reviews Are Important
Customer reviews are nothing new, and it is no surprise that they play an important role when it comes to consumers’ shopping experience. A...
Gifting as a Business Strategy for Customer Engagement and Retention
Gifting for businesses is a tool most use at some point, usually during the holidays, but rarely in a cohesive and consistent way. The...
Chipotle Mexican Grill. Bad or Good? Marketing Recipes
Chipotle Mexican Grill, Inc. is an American casual restaurant network famous for its mission-style burritos and tacos reportedly made with bonafide meat. Well, not...
6 Tips on How to Respond to Reviews Under HIPAA Guidelines
Customer loyalty is the ultimate goal of any business. Everyday companies should not only try to provide excellent service but also try to turn...
How to Handle Negative Comments on Social Media
More than a decade ago marketing has found a new platform to expand the business: social media networks. Site emarketer.com reports that 65.8% of...
Review Websites: Engaging Business Owners
How do you look online? Does the number of stars really represent what you’re about – do you even know how many stars you...