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Joe Andrews

Joe Andrews
SupportLogic
Joe Andrews is the Chief Marketing Officer at SupportLogic, a leading provider of AI-powered solutions for Support Experience (SX) management. With over 25 years of experience in technology and SaaS go-to-market strategies, Joe is instrumental in executing SupportLogic's marketing strategies, with an emphasis on leveraging advanced AI to enhance CS operations. Prior to SupportLogic, Joe was responsible for leading marketing teams at OODA Health (now Cedar), InsideView, and Zuora. His career also includes leadership roles in product management, marketing, and operations at VMware and Intuit.

Trend: SaaS Companies are Moving to Usage-Based Pricing – Are Support Centers Ready?

Joe Andrews -
The trend towards Usage-Based Pricing (UBP) is gaining momentum among SaaS companies. According to OpenView Venture Partner’s 2023 State of Usage-Based Pricing Report, 61%...

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