A 30 year veteran of running sales teams from 7 to 110 people. Have led efforts of training sales reps on skills, Account Planning, certified "Power Base Sales " trainer and led the Worldwide Sales Management Education program for a Fortune 50. Today, I use my experience and learning's to help sales managers become better coaches of their sales people and increase the yield of their team.
Leader's Guide to Contact Center Excellence
Plan smarter with this ultimate guide to contact center management and technology. Learn how to reduce agent turnover, win talent, and tap into emerging tech trends. Don't miss: 6 talent and ops strategies.
Customer Success: The North Star for CX Leaders
CustomerThink research finds just 25% of Customer Experience (CX) initiatives can show business value. Explore how Customer Success can be used as a "North Star" to create value for your customers and improve CX ROI.