Home Authors Posts by James Leggett

James Leggett

James Leggett
Velaris
I’m James Leggett, a Customer Success Manager with over 4 years of experience across EdTech, FinTech, and CSTech. Leveraging my IT and SaaS background, I collaborate with CS teams to scale their programs, enhance efficiency, and drive revenue growth through expansion and renewals. I’m dedicated to fostering success and enjoy sharing my expertise on Customer Success through my company’s blog.

Predictive Analytics is Changing Customer Success as We Know It

James Leggett -
I’ve been in the Customer Success field for several years now, and if there’s one thing I’ve learned, it’s that data can be both...

New Posts

MarketPlace

Featured Listings

The 90 Days Roadmap to CCXP offers key benefits for Customer Experience professionals
In need of continuous professional development and certification? The 90 Days Roadmap to CCXP blended-learning program encourages ongoing growth in CX, keeping you updated on the latest trends and best practices in Customer Experience. Get full preparation for professional certification as a CCXP or CXS. Join before the kickoff session begins!

The Petrova Experience CX Strategy Conference, 10/1, in NYC
Celebrate CXDay with New York Times, Aibnb, JetBlue, Pfizer, more.

Hooked On Customers: The Five Habits of Legendary Customer-Centric Companies
CustomerThink founder and author Bob Thompson reveals the five organizational habits of successful customer-centric businesses.

© 1998-2024 CustomerThink