Home Authors Posts by James Heavey

James Heavey

James Heavey
James Heavey, CEO of Respond, joined the company in May 2 after managing business integration projects for Accenture and Selfridges Retail Ltd. Heavey has a successful track record of managing multi-disciplinary teams and delivering business critical solutions. He lives in Bedfordshire in the United Kingdom.

Turn Customer Complaints Into Business Success

For many years, organizations have been able to prosper without investing in customer service. However, as competition increases and markets mature, the financial implications...

New Posts