James Lawther
James Lawther
James Lawther is a middle-aged middle manager. To reach this highly elevated position he has worked for many organisations, from supermarkets to tax collectors and has had multiple roles from running a night shift to doing operational research. He gets upset by operations that don't work and mildly apoplectic about poor customer service.
The Stick is Mightier than the Carrot
Psychologists will tell you that carrots are a far more productive strategy than sticks. You might think this is a blindingly obvious statement,...
The World’s Worst Christmas Present
Every year I visit the charity shop and off load all the misguided Christmas presents I've been given. I don't wish to seem ungrateful, but...
How do you Motivate an Elf?
Things are getting a bit tight. It is the 22nd of December and Father Christmas and his bunch of elves are not on top...
Should you go to Work in Your Slippers?
How would it be if you could come and go at work just as you pleased? If nobody checked your hours, if you...
Does the Small Stuff Matter?
How you set your stall out matters. Even the small things make a huge difference to what your customers think and the way...