Jaisundar Venkat
Wipro Technologies
Jaisundar Venkat is a process professional specialized in Business Process Management. Jaisundar leads BPM Consulting at a large technology firm and is on a mission to help companies achieve the fundamental promise of BPM. His areas of interest include BPM, CRM, SFA, Sales Performance Optimization, Corporate Performance Management and general IT industry developments & trends. He writes on these topics at his own blog, BouncingThoughts.com and also writes for a few popular sites specializing on Business Technology trends, specifically the crucial intersection between Business and IT.
Many firms fall for the ‘digital’ hype and rush into digital initiatives without fully appreciating the fact that these projects must not only be...
This article was originally published on Forbes India Blogs and has been lightly edited This year, the number of smartphones, tablets and connected devices is...
When you set off on a process transformation initiative, it is intrinsically about where you want to go and how you want to be,...
In a recent short commentary on Strategy in the McKinsey Quarterly aptly titled “Synthesis, capabilities, and overlooked insights: Next frontiers for strategists”, Fred Gluck...
When the gunshot is fired at the start of the Olympic final of a 100m dash, 8 world-class sprinters on the block will leap...
When you are an enterprise spending top dollar on software products, you like to be assured that you are betting on products that satisfy...
I’ve just returned from a rather adventurous and eventful trip involving two important dots on Gartner’s magic quadrant for BPM. One is a tech...
You might find this funny, and maybe even somewhat disjointed in logic, but the IT industry after all these years, is now going through...
Updated and republished. Craig Reid posted a great write-up about customer on-boarding this week that I think is a good read covering some of the...
When a good friend and I exchanged a few tweets back and forth the other day, it began like the usual exchange of views...
Even as the enterprise IT landscape evolved over the past decades, markets, economy, and technology forces have affected key considerations that dominate and influence...
When we are at the receiving end of poor customer service, it unfailingly ticks us off. Being champions of process only makes it a little...
One of my friends thinks 'Sales' is about talking. Another friend I follow on Twitter thinks it is about 'convincing' the customer. I wince...