Jaisundar Venkat
Digital Transformation – Execution is Key to Realizing Your Vision
Many firms fall for the ‘digital’ hype and rush into digital initiatives without fully appreciating the fact that these projects must not only be envisioned differently but also executed differently. Success rates when these initiatives are handled like conventional technology projects aren’t flattering and...
Putting ‘digital’ in perspective
This article was originally published on Forbes India Blogs and has been lightly edited This year, the number of smartphones, tablets and connected devices is expected to cross 7 billion – that will mean more connected devices than there are human beings on earth. With...
From here to there – thoughts on transformation
When you set off on a process transformation initiative, it is intrinsically about where you want to go and how you want to be, how differently you want to do things – it is about to-be, the target state. It is about the Future. And…
A Strategy between the Gap and the Result
In a recent short commentary on Strategy in the McKinsey Quarterly aptly titled “Synthesis, capabilities, and overlooked insights: Next frontiers for strategists”, Fred Gluck (who was also the founder of McKinsey’s Strategy Practice way back in 1988, as I learned) says strategies always come...
Flinching faces, heart-burns and BPM initiatives
When the gunshot is fired at the start of the Olympic final of a 100m dash, 8 world-class sprinters on the block will leap towards their dream of Olympic glory. All 8 equally skilled, each one equally trained, equally driven, all of them with...
PegaWorld 2014 – Getting really serious about business technology
When you are an enterprise spending top dollar on software products, you like to be assured that you are betting on products that satisfy a fairly logical and predictable check-list that assess the vendors products on maturity, stability, cost effectiveness, ability to deliver to...
Buckle-up. The BPM ride is about to begin…
I’ve just returned from a rather adventurous and eventful trip involving two important dots on Gartner’s magic quadrant for BPM. One is a tech behemoth interested in almost everything related to IT, and the other, a vendor that has a laser focus on BPM. The...
…and it’s only the Second Year into the Teens…
You might find this funny, and maybe even somewhat disjointed in logic, but the IT industry after all these years, is now going through its teen years and it appears to have all the makings of ‘teenage’ as we know it. Even if 2014...
Challenging the Status Quo
Updated and republished. Craig Reid posted a great write-up about customer on-boarding this week that I think is a good read covering some of the usual issues plaguing the old customer on-boarding process. I am repeatedly surprised when I learn about how badly organizations –…
The Case For A Jack Of All Trades, Master Of One. (Or More)
When a good friend and I exchanged a few tweets back and forth the other day, it began like the usual exchange of views over news items that the #bpm timeline throws up once in a frequent while. But the 'twonversation' with my twitter...
Leverage BPM to Kill the Silos. In Your Mind.
Even as the enterprise IT landscape evolved over the past decades, markets, economy, and technology forces have affected key considerations that dominate and influence annual IT budgets. The nature and the unique mix of these forces, in any given year, have correspondingly triggered a...
Process comes before a smile in customer service
When we are at the receiving end of poor customer service, it unfailingly ticks us off. Being champions of process only makes it a little more painful because even while we go through a first-hand experience of poor customer service –- be it over the...
Prospects don’t care about your sales process. Maybe you shouldn’t either
One of my friends thinks 'Sales' is about talking. Another friend I follow on Twitter thinks it is about 'convincing' the customer. I wince every time I hear someone characterize an engaging, fluent, fast talking, bloke as 'sales material'. Sales, as you might agree(especially if...